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icloud music library will not update/display on Mac

Discussion in 'Apple Music & iTunes Match' started by Gregory, May 4, 2016.

  1. kirk

    kirk Administrator Staff Member

    No idea, but it's clear that something in the OS is preventing iCloud Music Library from working. A few thoughts:

    Do you have two-factor authentication turned on for your iCloud account?

    Any security software?

    Any third-party drivers at all that might affect network activity?

    Have you tried booting in safe mode to see if it works?
  2. Gregory

    Gregory Member

    I've tried it with 2-factor and without. I did have Adblock but turned it off a few months ago, no luck. No third party drivers. I've consolidated, I've deleted and reinstalled iTunes, I've reinstalled El Cap, I've tried safe mode, none of it makes any difference. I keep thinking the "error 4001" would mean something to the Apple folks, otherwise why go to the trouble of assigning numbers to errors? I rebuilt my library a few months (one of your good suggestions) and I'm trying it again, as we speak. I'm about 6 hours into it and am about halfway there. (Time to go to bed). I also got the message below a few hours into the rebuild, which I don't remember from before, but, well, we'll see what it looks like in the morning.

  3. kirk

    kirk Administrator Staff Member

    Man, you're getting hit with every problem there is... I wish I had a solution to offer, but you've tried everything I can think of.
  4. Gregory

    Gregory Member

    Hi, everybody! Nothing new to report, it's just been a while, so thought I'd check in and say hello. We're at the 7-month mark of "Senior iTunes Support", the "engineers are working on it". Nuthin'.

  5. kirk

    kirk Administrator Staff Member

    Lol. (Not laughing at you, but laughing at the absurdity of the whole thing...)
    Last edited: Nov 1, 2016
  6. Gregory

    Gregory Member

    tell me about it. :mad:
  7. Gregory

    Gregory Member

    We approach, what, 9 or 10 months. Haven't heard from them since Halloween, which seemed like an appropriate day. I am thinking of sending the Apple support folks & brass something like "you are cordially invited to a get-together on April 1st, 2017, to celebrate the one-year anniversary of iTunes Support case #1080111280. Nothing fancy, maybe just hors d'oeuvres and some wine. Casual-dressy. Bring your own tech". Although do we think that might be construed as just the tiniest bit sarcastic?
  8. Gregory

    Gregory Member

    "Look upon my works, ye [Apple] mighty, and despair!" OK, maybe a smidge over the top.....but I think I finally got my iCloud Music Library to work, at least close enough to be vaguely functional. Going back to ancient history, I had always received "Error 4001" and a shutdown of the update, when trying to update IML, so that I could never access my ~18,000 Apple recordings, which I had lovingly tagged and edited over the years. Anyway, I tried (yet again) creating a new library - this time I got one which revealed some 2,600 tracks in "waiting" status, which could not be changed with any of the simple ways: File/Library/Update IML, etc. I managed to individually delete them and then re-add them, from the media folder on my external drive. So I now have a library which displays (and will play) all my owned tracks as well as the Apple music tracks, for the first time since April of last year. (The last time I heard from iTunes Senior Support & the "Customer Experience Team", with a prompt from Eddy Cue's office, was Nov 11 of last year. They're completely AWOL.)

    As I look at it more carefully, virtually all the tracks display the cloud logo, in spite of the fact that the large majority of them are my "owned" tracks, in Uploaded, Purchased, or Matched status. They are all located where they should be, on my external drive, where I keep all media files (also backed up weekly to Time Machine, a second external drive, and ongoing offsite at Backblaze). So I feel fairly confident that "cloud" status does not put them at risk of disappearing, but it is a little unnerving that iTunes is only reading them from the cloud, not from my physical drive. (When I play a track, I can see the faint display bar quickly moving left to right, obviously downloading, in advance of the darker display bar as the track actually plays). If I hit the cloud-download button on an album, the tracks then duplicate themselves on my external drive, and with nearly 700GB of music, that's a lot of potential duplication.

    The OCD side of me is still not happy that it doesn’t "look right", but it does function (no thanks to Apple Senior Support), and for that I am relieved. Goes without saying....thanks, Kirk, for your help along the way with all this.

    someToast likes this.
  9. kirk

    kirk Administrator Staff Member

    Are you sure that iTunes is pointing to the correct folder? Seeing those cloud icons is just wrong; you will get dupes if iTunes is downloading them.

    What happens if you select a track and press Command-Shift-R? Does a Finder window open on your music drive?
  10. Gregory

    Gregory Member

    Well, iTunes is pointing to the same folder on the same external drive I've been using for years. And if I select a track & do Command-Shift-R.....nothing happens.


    Attached Files:

  11. kirk

    kirk Administrator Staff Member

    And are the files that show as being in the cloud in that drive? Can you find several of them from the screenshot above? If you can, then iTunes has lost track of them. Which is a bit odd...
  12. Gregory

    Gregory Member

    Yeah, as nearly as I can tell, all the music is where it's supposed to be, it's just that iTunes thinks it's in the cloud, not on my physical drive. In finder, on my external drive, here are the files for the tracks above....

  13. kirk

    kirk Administrator Staff Member

    iTunes has clearly lost the path. You say you've consolidated, so it's odd. But your entire problem is odd. Maybe start from scratch? :-O
  14. Gregory

    Gregory Member

    Yeah, I guess I know what you're saying, but (1) I have a thousand hours invested in meticulously tagging and editing, and (2) this is the first moment in *almost* a year in which I can make my library actually, mechanically function, at least vaguely as it is supposed to function. On the one hand, it is disconcerting to see that iTunes can inexplicably only read my files from the cloud, rather than from my external drive, where they have happily and peacefully resided lo these many years. On the other hand, this is the only moment I've had since last *April*, that my library has functioned like it is supposed to function. And I have to take some relief in knowing that my external drive, with its ~75,000 tracks, is also backed up (weekly) to a second drive, and to Time Machine, and to Backblaze offsite. Surely my actual music files are redundantly safe. So that's the dilemma I face, just shut up and use it "as is" (even though it's incomprehensively bizarre), or keep trying to f*** around with it, and risk the current usability, broken though it may be. Apple Senior Support & "Customer Experience Team" ----> still AWOL, eleven months later.

    If and when we reach the one-year mark (weeks away), I think I'll follow through with my original angry threats, last spring, to send physical FedEx letters to the brass, now soon to be on the upper floors of the shiny new spaceship. May well fall on deaf ears, but at this point, couldn’t hurt. Maybe just be cathartic for me, like the below, and there's something to be said for catharsis.


  15. kirk

    kirk Administrator Staff Member

    I hear you.

    Network is a good example of the frustration of iTunes.

    An aside; Bryan Cranston is doing a stage adaptation of Network in London at the end of the year. I look forward to seeing it.
  16. Macuser27

    Macuser27 New Member

    Hey guys,

    I have been following your problem for the past two months. I also have a large iTunes library with around 40.000 songs with lots of cover- and ID3-tag-editing done. Some of then songs were also broken files. I have finally solved the issue and would like to share with you how I did it.

    I started using apple music a while ago. It worked fine on my phone. I didn't really want all my music to even be available in the iCloud library, but I wanted apple music to sync between my devices, so that I wouldn't just have it on my phone. Unfortunately of course, that doesn't work.

    The issue was that because of the large number of songs, iCloud Library didn't sync and I got the same error as you did. After seeing that nobody could help you, and getting very disgruntled over the state of things (i.e. apple music files piling up on my phone, but none of them being on my iMac), I decided for a radical approach: Copy the iTunes folder to an external harddrive (therefore not "losing" my precious songs) and delete all my owned files. All the titles I didn't find on apple music or that I had edited to my liking, I could just import again via the hard drive, and then let them get uploaded into the cloud. One by one.

    After I deleted all the songs and activated the iCloud library, something curious happened. Apparently, while I was trying to get the iCloud to work, earlier, iTunes had already uploaded a lot of my songs into the cloud. Some were in grey writing (with the cloud symbol drawn in dotted lines), and some were actually uploaded properly. This goes to show that the iCloud library just can't cope with this much music all at once, also porbably because it's edited to such a degree. Anyway, I deleted them again, and they kept reappering. Also, I couldn't download songs that I had previously had in my library from apple music. Annoyed, I made a new iTunes library, and then when songs reappeared, I deleted them in batches of about 5,000 songs. Only once since I did this successfully two days ago did some of the "ghost songs" reappear. Also, maybe because the meta-files from the old iTunes library got deleted, I was now able to successfully download previously owned songs from apple music.

    I then took on the painful task of manually recreating all my playlists, which took a couple of hours, but it works now. If you plan on taking this route, export your playlists in .m3u and open them in VLC media player. If you open them in iTunes, they will be empty, because the directory they point to no longer exists. If you open them in VLC, it gives you an error, but you can see the songs that are in the playlist and re-add them manually. I also added some of the albums I thought to be essential.

    So, buddy, it looks like this is your only way out. Everything works fine for me now. It looks like iCloud music library just can't handle this much all at once. That's probably also why nobody at Apple is getting back to you, because there just isn't a way for it to work, and Apple doesn't want to own up to it.

    If you really do want to keep your music in your library, it might be a good idea to do what I did, and then reimport part of the music to your iTunes, uploading it to the cloud piece by piece. That way, iTunes doesn't need to deal with too much at once. This is also what the Apple Care people told me. You could try to reimport them from your hard drive with, lets say, 1000 titles at a time, and then go from there. Maybe that will work. But with the size of your library (which, if I remember correctly larger than mine), this might be too painful a thing to undertake. Also, I don't know if your apple music will be reimported to iTunes properly, having been deleted from the cloud. That usually removes your downloads from your computer. So be careful with that.

    Anyway, I hope I was able to help you with your problem, although it might be an inconvenient truth. I'm pretty happy with the way things are now - my computer is running much better since the HDD has been decluttered, and whenever I need to get hold of my "old" files, I can just import them. Which is really all I ever wanted. It helps to let go of the idea of having everything in that one library.

    Greetings from Germany!


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