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iTunes cutting off songs on iPhone

Discussion in 'Using iPhone, iPad, & iPod touch' started by Randy Gerdes, Sep 29, 2016.

  1. Randy Gerdes

    Randy Gerdes New Member

    Songs play fine on my MacBook, but cut off at about 3:42 into a song. If the song has cut off once, it cuts off again when played the next time, but not all songs cut off. Have worked with Apple by phone and at the store, performed an iCloud back up, restored and re-imported music...still happens. Have upgraded to iOS 10.0.2, still happens. Did a full wipe and restore, reimported music, still happens. Everyone seems baffled and no one seems to know what to do next. If play is fine on MacBook, seems like a phone problem. Open to any users' experience or suggestions. Been going on for over a year but increasing infrequency. Same result when hooked up to CarPlay or just through phone speakers alone.
     
  2. kirk

    kirk Administrator Staff Member

    All songs that cut off cut off at the same time?
     
  3. Randy Gerdes

    Randy Gerdes New Member

    Within a few seconds. Sometimes the sound stops and the clock on the song continues to the end. Other times the sound stops and it shifts immediately to the next track, although the album art and track name don't change, and when the original song time ends and the title for the next track appears, the clock shows it 40 seconds in. The newest glitch is it shifts to the next track but stops playing and I have to start it manually.
     
  4. kirk

    kirk Administrator Staff Member

    That sounds more like a problem with the audio hardware or software than the Music app. What if you play music streamed through a different app (though that might still use the same audio framework).
     
  5. Randy Gerdes

    Randy Gerdes New Member

    Not sure how I would do that, but I can try. I was given a new phone (iPhone 6) last night at the Apple Store, mainly because they can't think of anything else. I haven't played enough tunes through it to see if it's doing the same thing still, but the CSR said he expected it would continue as he didn't think it was the hardware. Thanks for your idea, I"ll try it.
     
  6. kirk

    kirk Administrator Staff Member

    Do post if the new phone resolves the problem. If not, the only thing I can think of is to create a new iTunes library, add a few songs to it, sync it (after deleting the music on the device), and see what happens.
     
  7. Randy Gerdes

    Randy Gerdes New Member

    Thanks Kirk, I appreciate your advice!
     
  8. Alyssa Peterson

    Alyssa Peterson New Member

    I have this same problem. I have reloaded my library and reset my iPod Touch to factory settings and the songs still get cut off. Not all of them but enough that it is becoming and issue. I wrote to Apple about this but they weren't any help so I'm reaching out here since you seem to know what you're talking about.

    Thanks in advance.:)
     
  9. kirk

    kirk Administrator Staff Member

    Do the same ones get cut off each time you play them, or is it different songs each time?
     
  10. Randy Gerdes

    Randy Gerdes New Member

    I ended up at the Apple Store after several phone techs tried valiantly to suggest a working fix. Nothing fixed it including completely resetting my phone, which caused me to lose a bunch of stuff even though I backed it up. Apple ended up giving me a new phone (5s) and said "we don't think this is going to fix it, but we cannot think of anything else to do." It didn't fix it either, although it happens less now for some reason. I also notice that it will, at times, finish a song, forward to the next song (on shuffle) but that song won't start until I push the start triangle. I completed flushed my music and manually loaded every song back one at a time. Maybe the 8 will be better? I'm not holding my breath.
     
  11. kirk

    kirk Administrator Staff Member

    Hmm, interesting that a new phone changed things. That suggests that it's a hardware issue. You're the first person I've heard from who actually got a new device.
     
  12. Alyssa Peterson

    Alyssa Peterson New Member

    Same songs - they play fine through my computer and Sonos system (when it accesses the computer music), it's only on the Touch that I have this problem. It used to be one or two songs but now it's almost a dozen.

    I have a 5th Gen iPod Touch
     
  13. kirk

    kirk Administrator Staff Member

    Can you send me a file that skips, through Dropbox or something like that? I'd like to see if the same thing happens here.
     
  14. Randy Gerdes

    Randy Gerdes New Member

    Same for me. When a song started cutting off early, it continued to do that, and always at the same time in the song, around 3:42 in. I'm still mystified as to what's causing it. The songs play fine in iTunes on my laptop. And, some were songs I've had through many upgrades and different machines, but some were purchased through iTunes store...so I assume the origin wasn't the issue.
     
  15. kirk

    kirk Administrator Staff Member

  16. Dave G

    Dave G New Member

    I also have the same problem.
    Songs play fine in iTunes on Windows 10, but some cut short on iPhone 5S.
    Just to add to the bizarreness, my PC recently crashed and I ended up transferring all the music back from the iPhone to PC using iFunbox.
    (I had recently done a lot of ID3 editing in iTunes that was not backed up)
    All songs transferred from the iPhone play fine on the PC, so the problem is not that the files get truncated between iTunes and the iPhone, just that the iPhone software cuts off the songs.
    Just for info, I used the MP3Tag program to restore intelligible filenames from the ID3 tags.

    I nearly forgot,
    Windows 10 Version 1607 64-bit always the latest update
    iPhone 5S, iOS 10.2.1
    iTunes 12.5.5.5, always the latest
     
    Last edited: Feb 11, 2017
  17. Randy Gerdes

    Randy Gerdes New Member

    That is so strange. At least we can eliminate iTunes on our Macs and Windows boxes and focus on the iPhone.
     
  18. kirk

    kirk Administrator Staff Member

    Yes, I haven't heard of this happening on the desktop. At least not for anything other than the files I mentioned in the article I link to above, where iTunes Store downloads are truncated.
     
  19. Randy Gerdes

    Randy Gerdes New Member

    Thanks, Kirk. So it seems reasonable to believe it's in the iPhone software, since songs from iTunes store, and other sources (direct rips, transfers from older computers) all seem to work on desktop units and the iPhone/iPod seem to be the common element in these issues. I wonder if anyone with the newest iPhone is having the problem. Mine is a 5s.
     

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