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iTunes Match Not Working in iTunes 12.5.3

Discussion in 'Apple Music & iTunes Match' started by Keith, Dec 7, 2016.

  1. Keith

    Keith New Member

    As reported by several users on the Apple Discussions, iTunes Match isn't working in iTunes 12.5.3 (the current version) for both Windows and Mac. All tracks are being uploaded and none are being matched. Supposedly Apple is aware of the problem and working on a fix. In the meantime, the only solution is to revert to 12.5.2 or turn off iTunes Match. Here are the steps for MacOS (must be done from an admin account):

    If you have a recent Time Machine backup:
    1. Stop the iTunes Helper process using Activity Monitor (Applications > Utilities).
    2. Open Terminal (Applications > Utilities) and enter the following command:
      sudo rm -r /Applications/iTunes.app
    3. Restore iTunes from a backup that was done before your machine updated (this particular iTunes update was released on 31st October) or if you don't have a Time Machine backup you can download iTunes 12.5.2 from Apple.
    4. Restore the following files from the Time Machine backup to your Home > Music > iTunes folder:
      • iTunes Library.itl
      • iTunes Library.xml
    Note: not all of these files may appear in your iTunes folder, if any are missing don't worry, the files you need to replace are the iTunes Library .xml and .itl files.

    If you don't have a Time Machine backup:
    1. Stop the iTunes Helper process using Activity Monitor (Applications > Utilities).
    2. Open Terminal (Applications > Utilities) and enter the following command:
      sudo rm -r /Applications/iTunes.app
    3. Download iTunes 12.5.2 from Apple and re-install iTunes on your machine.
    4. Rebuild your iTunes Library (this step may not be necessary, especially if you don't have any Previous iTunes Libraries)
    References:
    https://discussions.apple.com/message/30891797#message30891797
    https://discussions.apple.com/thread/7726141
    https://discussions.apple.com/message/30943867#30943867
     

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